ISO/IEC 20000 is the first international standard for IT service management. IT Service Management with an integrated set of management processes for effective delivery of services to customers.ISO 20000:1-2005 is based on the ITIL (Information Technology Infrastructure Library) framework. ISO 20000 certification prescribes that the organization has adequate controls and procedures in place to consistently deliver a cost effective and quality IT service.
ISO/IEC 20000 consists of two parts:
ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer.The scope includes:
ISO/IEC 20000-2 has commit with the development and implementation of best practices that are needed to attain ISO/IEC 20000 objectives.
Key Features of ISO 20000 standards
ISO 20000-1:2005 is the First version of IT Service Management System standard which is applicable to all Information technology service providers and organization depending on information technology relate to their business activities.
ISO 20000-2 is a Code of Practice that describes the best practices for Service Management processes within the scope of ISO 20000-1The standards is particularly used for organizations preparing for an audit against ISO 20000-1 or planning of IT service improvements.
Benefits of adopting ISO/IEC 20000
By certifying your business to ITSM system against ISO/IEC 20000-1 can bring the following benefits to your organization.
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