ISO 10002:2014 Quality Management - Customer Satisfaction -Guidelines for complaints handling in organisations

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ISO 10002:2014 Quality Management - Customer Satisfaction -Guidelines for complaints handling in organisations

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Customer satisfaction is the key to any business. One way to improve your customer satisfaction is by identifying and eliminating the dissatisfaction causes hidden in your system.

The certification of this standard covers the following:

By going through all above process, IAS will verify whether the overall complaints-handling process described in your organization’s management systems and current methodology followed is suitable for use.

This standard helps your organization to handle the customer complaints more systematically and improve the satisfaction index.

IAS audits and provides certification for this standard ISO 10002 as per the IAS audit procedure (Please refer audit procedure).

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